Refund policy
Returns, Refunds & Cancellations
We want you to be completely happy with your UNFOLD bag. If it isn't right, you can return it within 7 days of delivery for a full refund.
Return conditions
- The item must be returned within 7 days of the delivery date.
- The bag should be in resalable condition with all original tags, the dust bag and any included accessories.
- Please keep the original packaging where possible.
How to start a return
Email info@unfoldbag.com with your order number and the reason for the return. We reply within one business day and will arrange a reverse pickup or share a return address.
Refunds
Once we receive and inspect the returned bag, we approve the refund and issue it to your original payment method. Refunds are processed within 5–7 business days of approval. Your bank or card issuer may take a few additional days to reflect the amount in your account.
Exchanges
Would you prefer a different model? Email us within 7 days of delivery and we will arrange an exchange, subject to availability.
Order cancellation
Orders can be cancelled free of charge at any time before they are dispatched. Email us as soon as possible with your order number. Once an order has shipped, please use the returns process above.
Damaged or incorrect items
If your order arrives damaged, or you receive the wrong item, email us within 7 days of delivery with photographs. We will replace it or refund you in full.
12-month warranty
Every UNFOLD bag is covered for 12 months from the date of delivery against manufacturing defects in materials and workmanship. The warranty covers manufacturing defects only. It does not cover normal wear and tear, accidental damage, or misuse. Email info@unfoldbag.com with photographs and your order number and we will assess the claim.
Contact
UNFOLD, Siliguri, West Bengal 734001, India
Email: info@unfoldbag.com · Phone: +91 97490 45615